Sales Terms and Conditions

We sincerely thank you for considering Excess Computers as your seller or vendor. In this rescpect, inform you that we do not require a minimum order from any customer in reference to charges for shipping & handling. As so said, the standard set forth by the shipping companies is relayed to us; however, this relayed standard has been set to be our minimum shipping & handling, which is $7.50.

Payment methods Accepted: VISA, MasterCard, American Express, Discover, Money Order, Wire Transfer, and Cashier's Check. We also accept Government and approved Educational purchase orders. No personal checks or business checks will be accepted. Due to our rapid inventory turnover, payments via Money Order or Cashier's Check must be received with in 14 days, or your order will be canceled. Our payment are processed by Paypal, which means that you can pay with your Paypal account, also with any funding source applicable with your paypal account. If you don't have paypal account, Paypal can process your payment with credit : Master card, Visa, Discover and American Express.

Shipping cost when buying more than one:
When you buy more than one item, the shipping cost may not be accurate on the check out. When ever this becomes the case, we will contact you to give the accurate amount before shipping. We in most cases ship via FedEx.

If you are buying from outside United States of America, and wants the item to be shipped to outside USA as indicated, the shipping cost will not be accurate on the check out because the rate there is for domestic purchases only. On shipping to country outside the United States, the shipping charge will increase. It is advisable to email us about your purchase to give you accurate cost for shipping overseas. This is because custom & excise fee may apply.

Sales tax of 7.8% is applied to all Kansas residents.

To protect our customers, orders purchased on credit cards, will be ship to credit card billing address only. If you want to have an order shipped to an alternative shipping address you must notify your credit card company of the alternative address so we can verify the validity of the address. To avoid delays with your order, please provide us with correct credit billing address. We do verify all billing addresses, address which cannot be verified after 5 business days will be canceled.

Refund and Exchange Policies: All sales are final with exchanges given only for identical product. If identical product is not available an exchange for similar product or store credit will be given. Shipping fees and/or return shipping costs are Non-Refundable. Software is not returnable even if it is unopened. Return shipping costs after 7 days for any defective merchandise will be the sole responsibility of the customer. If a product is sent back to us as defective, and was tested by our technicians and found to be bad, otherwise, a 20% restocking fee + Shipping charges will be charged to you. We will not accept a return of any electronic or computer related merchandise if a merchandise was tested before shipping and was found to be in great working condition prior to shipping, and the customer says that it was defective after it was opened. Please allow 10 business days after product had been received by us for any merchandise exchange, if your situation applies according to our acceptable term. Should a replacement for a returned bad item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned items must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. Any product being returned must be labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Items being returned must be packaged complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. Excess Computers is not responsible for any incidental or consequential damages arising from the use of any product(s) that it sells.

Warranties: All products have a minimum 14 day DOA warranty from date of receipt of product unless otherwise stated on our Website or your invoice. Please check our website to verify warranty information before purchasing. If product is returned and found not to be defective a 20% handling fee will be charged in addition to shipping charges.

We do not warranty compatibility to your system. For example: A 486 computer & 4GB hard drive won't work together because the hard drive is too large for 486 BIOS.

If the product you need to return is covered under a manufacturer's warranty, you will need to contact that manufacturer for their return procedure.

Discrepancies or Wrong Product Received: All discrepancies or wrong product received must be brought to the attention of Excess Computers within 7 days of receipt of product. Please notify us of ANY discrepancies or wrong product received via email at shipping@excesscomputers.com