Sales Terms and Conditions
We do not require a minimum order, however our minimum shipping & handling is $7.50.
Payment methods
Accepted: VISA, MasterCard, American Express, Discover, Money Order, Wire Transfer, and Cashier's Check. We also accept Government
and approved Educational purchase orders. No personal checks or business checks will be accepted. Due to our rapid inventory turnover,
payments via Money Order or Cashier's Check must be received with in 14 days, or your order will be canceled.
Sales tax of 8.850 %
is applied to all
To protect our customers, orders purchased on credit cards, will be ship to credit card billing
address only. If you want to have an order shipped to an alternative shipping address you must notify your credit card company of
the alternative address so we can verify the validity of the address. To avoid delays with your order, please provide us with correct
credit billing address. We do verify all billing addresses, address which cannot be verified after 5 business days will be canceled.
Refund and Exchange Policies: All sales are final except with exchanges given only for identical product if the product is defective
prior to shipment and has warrantee under our sales terms or under manufacturer warrantee. If identical product is not available an
exchange for similar product or store credit will be given. Shipping fees and/or return shipping costs are Non-Refundable. Software
is not returnable even if it is unopened. Return shipping costs after 10 days for any defective merchandise will be the sole responsibility
of the customer. If a product is sent back to us as defective, and was tested by our technicians and found to be bad, otherwise, a
40% restocking fee + Shipping charges will be charged to you. Please allow 10 business days after product had been received by us
for any merchandise exchange. Should a replacement for a returned bad item not be available, a credit will be issued or the product
will be substituted with one of same-or-better specifications. All returned items must be issued a Return Merchandise Authorization
(RMA) number prior to return shipment. Any product being returned must be labeled with the assigned RMA number and accompanied with
a copy of the sales order or invoice. As soon as the RMA has been issued, the item must be shipped within three days of issueing the
RMA number, and we must receive the item within 10 days of issueing the RMA number. Items being returned must be packaged complete,
with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be
packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and
the warranty. Unauthorized and/or unmarked returns will not be honored. Excess Computers is not responsible for any incidental or
consequential damages arising from the use of any product(s) that it sells.
There is no refund if the item was tested, working well
and in good condition prior to shipment.
Warranties: All products have a minimum 7 day DOA warranty from date of receipt of product
unless otherwise stated on our Website or your invoice. Please check our website to verify warranty information if available before
purchasing. If product is returned and found not to be defective, a 30% handling fee will be charged in addition to shipping charges.
We do not warranty compatibility to your system. For example: A 486 computer & 4GB hard drive won't work together because the
hard drive is too large for 486 BIOS.
If the product you need to return is covered under a manufacturer's warranty, you will need to
contact that manufacturer for their return procedure.
Discrepancies or Wrong Product Received: All discrepancies or wrong product received
must be brought to the attention of Excess Computers within 7 days of receipt of product. Please notify us of ANY discrepancies or
wrong product received via email at shipping@excesscomputers.com
Shipping Policies: Shipping fees and/or return shipping costs are
Non-Refundable.
If the box of your item looked damaged when it’s being delivered, you should reject the item and not to
receive it from the delivery shipping company person and that is the policy. You have the option to open the box and inspect for damages
if you choose in the presence of the delivery shipping company agent prior to the agent leaving your home or office. If you were not
available when it was delivered, you should contact the delivery shipping company right away about the damage because it would be
their responsibility.
Shipping cost when buying more than one:
When you buy more than one, the shipping cost may not be accurate
on the check out. When ever this becomes the case, we will contact you to give the accurate amount before shipping. We in most cases
ship via FedEx.
Note: On shipping to country outside the
If you are buying from outside
Thanks and we do appreciate your shopping with us.